How to grant login access to Duplicate Check Support

We probably asked you to grant us login access to investigate your support case. In this article, we will show you how you can grant external access to the Plauti Support Team in Salesforce Classic and Salesforce Lightning. 

Step 1 Grant login access to Duplicate Check Support in Salesforce Classic

1.1 Click on your 'user name', at the top right of the Salesforce page.In the dropdown menu select 'My Settings'. Example picture below:

1.2 Click on 'Personal' and under it select 'Grant Account Login Access'. Example image below:
1.3 Make sure to Grant Access for Plauti B.V. Support for at least a few days, so we can have time to investigate your case. Example image below:

Step 2 Inform our Support team with your ORG ID

2.1 Find your ORG ID in Salesforce. 
2.2 Inform support that you have granted access and send along your ORG ID.

How to grant access to Duplicate Check Support in Salesforce Lightning

Step 1 Grant login access to Duplicate Check Support in Salesforce Lightning

1.2 Navigate to your profile image and then click on 'Settings'. Example:
1.3 Under 'My Personal Information' click on 'Grant Account Login Access' 
 1.4 Make sure to Grant Access for Plauti B.V. Support for at least a few days, so we can have time to investigate your case. Example image below:

Step 2 Inform Our Support Team with your ORG ID

2.1 Find your ORG ID in Salesforce. 
2.2 Inform support that you have granted access and send along your ORG ID.
 

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